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1.
Good documentation enables your customers to use your products effectively.
By providing comprehensive, readable and accessible information,
you can make complex products easier to understand and use.
2.
Good documentation
reduces calls to your customer support hotline.
By
providing adequate operational and technical detail, you reduce the number of
calls to your customer support hotline.
3.
Good documentation
minimises equipment downtime.
By providing effective troubleshooting and repair
instructions, your customers will be able to rectify faults and get
equipment back online
quickly.
4.
Good documentation
generates repeat business.
By
fostering customer confidence in your products
and product support, you improve your company's reputation and establish brand loyalty.
5.
Good documentation
generates new business.
By
supplying a technical publication to a prospective
customer as a benchmark of achievement, you add credibility to
your sales and marketing literature.
6.
Good documentation
provides
training for new staff.
By
providing structured product documentation, you will be
able to use it to train internal staff and new
recruits, as well as end-users.
7.
Good documentation protects the
end-user.
By
providing essential health and safety information, in conjunction with appropriate product labels, your company
fulfils its obligation to provide
adequate protection for the end-user.
8.
Good documentation
protects your products.
By
providing relevant equipment care, installation, handling,
operation, storage, and maintenance information, the equipment will be properly used and looked
after by the customer.
9.
Good documentation
protects your company.
By
recording the functions, features and specifications of the product, you provide product liability and patent protection for your company in the
event of a dispute.
10.
Good documentation
increases
company productivity.
By
distributing copies of the product manual internally, or posting it
on the company intranet, you reduce interruptions to engineers
and increase everyone’s efficiency.
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